Shipping Policy

Processing and fulfillment

Threaded Comforts ships from Chicago, Illinois. Ready-to-shop pieces are typically prepared within a reasonable handmade fulfillment window, while custom or made-to-order work may require additional production time. Estimated timing is shown before checkout whenever possible, but handmade scheduling may shift with studio volume.

Shipping destinations and rates

Available shipping methods and rates appear during checkout based on the destination and the contents of the order. Carrier availability may change by region, season, and service disruptions.

Tracking

Tracking details are sent to the email address associated with the order when tracking is available for the selected service. Once a package is accepted by the carrier, transit timing is controlled by that carrier.

Address accuracy

Please review the shipping address carefully before placing an order. Threaded Comforts is not responsible for delays, losses, or extra shipping fees caused by incomplete or incorrect customer-provided address information.

Shipping issues

If a package is delayed, returned, damaged, or marked delivered but cannot be located, contact support at [email protected] with your order details. Each issue is reviewed individually, and any resolution depends on the carrier record, the order details, and the applicable policy at the time of purchase.