Privacy Policy

Information collected

Threaded Comforts may collect information you provide through account creation, checkout, newsletter signup, support tickets, design requests, and direct contact. Depending on the interaction, that may include your name, email address, phone number, billing details, shipping details, uploaded reference images, and the content of messages you send.

How information is used

Information may be used to process orders, respond to support requests, manage design requests, improve the storefront, administer promotions, send transactional emails, and send marketing messages when you choose to opt in.

Service providers

To operate the store, Threaded Comforts may share necessary customer information with service providers that support payments, hosting, email delivery, analytics, shipping, live chat, and store administration. These providers receive only the information reasonably needed to perform their services.

Cookies and similar technologies

The site uses cookies or local storage for account sessions, cart behavior, promotion preferences, live chat functionality when enabled, and basic site operation. See the Cookie Policy for more detail.

Your choices

You can update account details, unsubscribe from promotional email, and request privacy assistance by contacting [email protected]. Additional California-specific rights information is available on the Privacy Rights & Opt-Out page.

Data retention

Threaded Comforts keeps order, support, design-request, and account records for as long as reasonably necessary to operate the business, meet legal obligations, resolve disputes, and maintain records.